How to Repair ‘Error Code 963’ Easily on Your Google Play?

It is annoying to end up with Error Code 963 while downloading an app through Google Play Store.

The same issue can occur when you install or update an app on your Android devices. If you are looking for a way to resolve Error Code 963, this article is the right place. Read on.

Although Google Play usually functions smoothly, it tends to give occasional issues. Error Code 963 is one of those common errors experienced by many users recently.

In fact, Error Code 963 is not specific to a particular app at all. It can occur at any moment regardless of the app you download, install, or update through Google Play Store.

So, it is understandable that this error is directly related to the Google Play Store. As of today, there are plenty of Android users who experience this issue.

Just like with the other errors associated with Google Play Store, Error Code 963 too can be fixed easily. That means Error Code 963 is a minor glitch.

If you experience this error on your device, you shouldn’t worry at all. There are multiple ways to fix it.

Part 1: Introduction to Error Code 963

Once Error Code 963 appears on your Android device, you cannot download or update an app. This error is completely associated with the Google Play Store. Although many of the users get frustrated after seeing this app, they shouldn’t! That is because errors like 963 are really easy to deal with.

Error Code 963 displays as follows on your Android screen when you try to download or update an app. “cannot be downloaded due to an error (963)”

The error 963 appears on your Android device due to a data crash during the installation of an app. In fact, this issue is commonly found among the Android smartphones of cheaper brands. This very issue can pop up due to a corrupted Google Play Store Cache.

The same issue can emerge due to an issue with the memory of your Android device. If the memory is not enough to accommodate the app or update, the Play Store will display this message. Interestingly, this issue is more common with some smartphone brands and models.

Regardless of the reason, you can handle this error to perfection. In the next part of our article, we are going to explain how to fix all these errors. To the delight of our readers, we intend to reveal more than one fix to this issue. You can try all these methods and find out which one works best for you.

Part 2: Most Convenient Way to Fix Error Code 963

Undoubtedly, the most convenient method to fix the Error Code 963 issue is dr.fone – System Repair (Android). Dr.Fone – System Repair is a tool specifically designed to resolve a variety of Android-related issues. It ensures a higher success rate thanks to its smart algorithm.

Features Associated with dr.fone – System Repair (Android)

  • Single-click operation to fix annoying Error Code 963
  • This specific tool comes with an exceptional success rate
  • Apart from Error Code 963, this tool can fix many other issues in Android OS
  • It resolves app crashing, Process system isn’t responding error, black screen, Google Play Store Error 501, white screen, unfortunately app has stopped and many other issues
  • Dr.Fone – System Repair (Android) is the pioneering tool that comes with a single-click Android repair tool
  • Even a novice user can make the best use of this software
  • Compatible with Windows operating system

Download dr.fone – System Repair (Android)

How to use dr.fone – System Repair (Android) and Fix Error Code 963

In this section of our guide, we intend to explain the steps on how to solve 963 error. But please note that Dr.Fone – System Repair (Android) may delete all the data in your Android device during the process. To protect your valuable data, therefore, you should make a backup of the phone. We suggest you do this before start fixing the errors.

1) To start the process, you should download and install Dr.Fone on your computer. After that, you should select the option labeled “System Repair” on the main screen of the software. Be sure that you connect your faulty Android device to the same computer after this process.


2) You can then select the option labeled “Android Repair” on the left panel. Click on the “Start” button to move to the next step.

3) When it comes to the following screen, you should enter the details associated with the device connected. For instance, in this case, you will have to provide information like name, model, brand, etc. of the phone. Press “Next“.

4) You should now type the number “000000” and confirm what you are about to do.

5) Put your device on download mode at this stage. Following are the steps to put your device on download mode.

For Devices That Have the Home Button

Turn the device off, press and hold the “Power”, “Volume Down” and “Home” buttons simultaneously. Hold those buttons for about 10 seconds. Then, release the buttons and press “Volume Up”. Now, the device will enter the download mode.

For Devices That Don’t Have the Home Button

Switch off the device and press the “Bixby”, “Power” and “Volume Down” buttons together and hold them together. After 10 seconds, leave all those buttons and press the “Volume Up” button. Now, the device will be on download mode.

6) You can press “Next” after entering the download mode. Dr.Fone – Repair will now start to download the firmware for the device.

7) After the download, the software itself will verify the firmware. Then, the repairing process will start automatically.

8) Wait for a while and see that Error Code 963 is gone.

Fix Error Code 963 via dr.fone

Well, that is exactly how to resolve Error Code 963 error using dr.fone – System Repair (Android). However, if you don’t want to use this software but need to try different methods instead, read on. The next section of our article explains some other ways to fix this issue.

Download dr.fone – System Repair (Android)

By the way, if you have an issue with Google Play Store Downloading Pending, here is the best solution.

Bonus Method: Fix Android Error Code 963 Effectively by ReiBoot for Android

ReiBoot for Android is another professional tool to quickly fix your Android issues with its Repair Android System function, including this Error Code 963 issue.

Please follow up below a simple guide to fix your problem on the Android device.

Reiboot for Android

Step 1. Free download & install ReiBoot for Android on your PC. Connect your Android device to the computer and then click ‘Repair Android System.’

Reiboot Repair Now

Step 2. Tip Repair Now as below.

Download firmware with Reiboot for Android

Step 3. Input your Android device info and click on Next to continue downloading the firmware package.

Fix Android Error Code 963 with Reiboot

Step 4. Wait a few minutes for ReiBoot to download the firmware and then click on ‘Repair Now’ to fix Android Error Code.

Get ReiBoot for Android

Part 3: How to Fix Error Code 963 with Common Methods

As you already know, there is no specific reason for this error to emerge out of nowhere. So, it is better to know more than one solution to address it. Here are some common, conventional methods you may find handy.

1) Clear up Play Store Cache Files

Sometimes, Error Code 963 can occur due to accumulated cache files on your device. If that is the case, you can fix it by clearing up the cache and app data. This is a really simple and effortless process.

We recommend you do this pretty often in order to run the Play Store smoothly. Here’s how to do it on your Android.

fix Error Code 963 by clear up play store cache
  • Go to Settings and select the option “Application Manager”
  • Select the option “All” so you can see all the apps on the device
  • Go to the Google Play Store option and then tap on option “Clear Cache”
  • Also, make sure to tap on “Clear Data”
  • After doing this try downloading an app through the Play Store

2) Uninstall Play Store Updates

This is another simple method that may work on many occasions. To do this, you should follow the steps mentioned below.

fix Error Code 963 by uninstall play store updates
  • Go to Applications Manager located under Settings
  • Go to Google Play Store app under the All App option
  • Click on the option labeled “Uninstall Updates”

3) Transfer the App

Some apps cannot be updated when they are stored on an external memory card. When you try to update such an app, you will get a 963 error. To overcome this issue, you can transfer the respective app to phone memory. To do that, please follow this guide.

fix Error Code 963 by move app to sd card
  • Select Apps under the Settings menu
  • Go to the All tab and select the app that gives you trouble
  • Click on the option labeled “Move to Phone” (or “Move to internal storage”). Then, try to update the app once again.

4) Try Unmounting the External Memory

In some cases, 963 error emerges if you have used an external memory chip to expand memory. If that is the case, you can try unmounting the SD card and checking if it works. Here’s what you should do in order to unmount the SD card.

fix Error Code 963 by unmount sd card
  • Go to Settings and select the Storage option
  • Go to the option labeled “Unmount SD Card” after scrolling down
  • Try updating the app
  • If it works, mount the SD card and enjoy your phone

5) Remove and Add the Google Account

You can also try to remove and add the Google account linked to the device. Although this option sounds pretty complex, it is a very simple process. To do this, you should follow the steps mentioned below.

fix Error Code 963 by remove google account
  • Go to Settings and select Google located under the option Accounts.
  • Then, select the account linked to this device located under the Menu.
  • Select the option labeled Remove account.

Once the account is removed, you can add the account by following the steps below.

  • Go to Add Account located under the Accounts option.
  • Select the option ‘Google’.
  • Enter the credentials of your Google account and check if the issue is resolved.

Well, that is our list of remedies to address the Error Code 963 issue on your Android. We hope this article would be handy for our readers who use Android devices.


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