You may actively send many direct messages on your Instagram account. But lately, you have been unable to send new messages.
It can be frustrating but do not worry, as this can be resolved. This article describes the details of the solutions that will help fix Instagram direct messages not working.
Instagram Direct Messages Not Working
Well, Instagram DMS not working can be a problem for you and your followers. The Direct Message is an Instagram feature that has existed since the platform began. The primary purpose of the DM is to send private messages to individual users who follow you.
It’s easy for brands and companies to engage with their target audience. But if your DMS is gone, you wouldn’t be able to communicate with your followers as effectively.
Have you ever tried to send a photo or video to someone through Instagram direct messenger and received the error message “something went wrong…“? It isn’t very pleasant, and if it starts to happen a lot, you’re definitely going to want to fix it.
If you are eager to find the solution to Instagram direct messages not working, read this article.
Besides, the challenge required issue is a common error experienced by many Instagram users. Let’s see how to overcome the challenge_required error on Instagram.
The Top 10 Ways to Troubleshoot Instagram DMS Not Working
Instagram Direct Messages is the best and easy way to interact with friends, family, and fans. You can send them photos or videos, and they’ll pop up in their inbox as a text message would.
That said, sometimes messages don’t get through for one reason or another. Maybe the app is down, or you have poor Wi-Fi reception at home. Whatever the issue may be, here are some ways to fix Instagram DMS not working:
1. Check Instagram Servers Are Up and Running.
The first thing you can do to check if Instagram Direct Messages are working is by checking their website and app. If both of these are down, it will be hard for them to send you any messages.
To do this, please go to the Instagram site and see if it’s up and running. If there’s an error message or something like that, then it means that their servers are down. And it means that you won’t be able to receive any messages from them until the server restores.
If you’re using an iOS or Android device, open up your Instagram app. And then see if there’s some notification telling you that they’re having issues with their servers right now. Or you can check out your settings menu & look under “Status“.
Also, did you mute someone previously, and are you looking for how to unmute someone on Instagram? Let’s learn how to unmute someone’s stories, posts, and messages.
2. Check Your Wi-Fi Connection is Working Correctly.
Check your Wi-Fi connection is working correctly. Ensure you have good Wi-Fi when using Instagram DM features. Features like sharing photo albums or sending messages in real-time. This means having at least one signal strength bar before attempting any action.
A Wi-Fi connection is a way of connecting from your phone to a router and then to the internet. Sometimes this connection can be slow or unreliable, especially when using public Wi-Fi.
There might be interference from other devices and computers around you. And that is what might be causing issues with Instagram direct messages not working. In addition, public networks are more likely to be hacked by malware programs. The malware programs are designed to steal info such as passwords and bank details.
3. Reset Network Settings.
This is the most basic and reliable way to fix Instagram DMS not working. You may think that resetting your network settings will result in losing all saved passwords, contacts, and other info on your phone.
But don’t worry! When you do this, you only need to manually enter them again once you reconnect with your Wi-Fi or mobile data service.
To reset network settings: go to Settings > General > Reset > Reset Network Settings (on iOS).
By the way, let’s talk about the most viable ways to recover Instagram direct messages through the easiest steps & friendly program.
4. Check Your Instagram App is Up to Date.
This may sound obvious, but it’s easy to forget. To check your Instagram app version, go to your device’s home screen. And then tap on the Settings app (in iOS), or tap on the three-line menu button followed by Settings (in Android).
In either case, look for Instagram under Apps & notifications and select it. Then scroll down until you see the version and tap it. You should see a version number if you are using an older app version on Android or iOS, respectively.
5. Uninstall and Reinstall Instagram
If you are experiencing Instagram DMS not working, try uninstalling and reinstalling the app. First, open the Settings app on your iOS device and tap General > Storage & iCloud Usage.
Next, tap Manage Storage under Apps & Media. You will see all installed apps with how much storage they take up in total. You can also view this information by tapping on an individual app.
Scroll through until you find Instagram and tap it once to open its settings screen. Here’s where you’ll get rid of your current version of Instagram by tapping the Delete App. And then Confirm Delete.
Now go back a few steps in Settings until you reach General > Software Update. Or you can check for updates manually if it’s already installed. Now tap Download & Install when prompted to install any available updates for your iPhone / iPad/iPod Touch. When finished rebooting, let’s try sending another DM!
6. Restart Your Phone
Restarting your phone can fix many problems, including Instagram direct messages not working. It’s simple, turn off your phone and turn it back on again. If you’re using an iPhone or iPad with iOS 7 or later, here’s how.
Press and hold the Power button until the “slide to power off” bar appears on-screen (this could take up to 10 seconds). Then drag this bar across until “slide to power off” is selected. Your device will then turn itself off after a moment.
7. Clean Up Your Storage Space on Your Phone
Next, check how much storage space you have left. The app won’t work correctly if your phone has less than 1GB of storage.
You can use a third-party app like SD Maid to free up some space on your phone. The process will vary depending on which Android or iPhone model you are using.
But there are online guides that walk you through the process. Once you’ve cleaned up your storage, restart your phone. And then try signing in to Instagram Direct Messages again!
8. Force Stop Instagram
If your Instagram DMS is not working or running correctly, you should first force stop it. This will prevent the app and make it reload, which often solves the problem.
To force stop an app on your device: tap and hold on an app icon until you see a menu pop up. When you’re at this menu, select Force Stop from that list of options to close down that specific app.
9. Clear Instagram Cache
To clear the Instagram cache, follow these steps:
On an iPhone, go to Settings > General. Then scroll down and tap on Storage & iCloud Usage. In the Storage section on this page, select Manage Storage. A list of apps that take up storage on your device will appear; tap on Instagram in this list to open its settings.
Then, uncheck all boxes under Options except “Keep Messages Forever“. And tap Clear Cache at the bottom of this screen to clear it entirely. This won’t affect your saved data or any photos you have taken.
10. Use Instagram Web
The last way to troubleshoot Instagram DMS not working is to log in to your Instagram account on the web. Instagram Web is a web-based version of the Instagram app that you can use on your computer or mobile device.
It provides core functionality (like posting, commenting, and messaging) in your browser window. This alternative can help some users stay connected with their followers even if they’re not using the official app.
Instagram users have been experiencing problems with Instagram direct messages not working. And many have taken to the internet to express their frustration.
There are no official solutions to this problem yet. But we are certain that our troubleshooting tips will surely help you fix this issue.